Dear Customer,
We are informing you of a new policy that will be implemented starting April 14th, 2023.
Regarding the delivery and payment of goods.
We understand the importance of timely delivery and prompt payment, and to ensure a smooth and efficient process for both parties, we will be following the Standard Operating Procedure outlined below:
Two weeks before the estimated arrival time (ETA) of the goods in our warehouse, we will send an invoice to retailers to expect the delivery and make arrangements for payment and collection. This is to ensure no delay in the delivery and payment process.
Once the goods arrive in our warehouse, we will send a reminder for the payment and collection terms. We kindly request payment and collection be made within 14 days of the reminder date.
Storage fees may be incurred if payment and collection terms are not met.
Please be aware that repeated violations of this policy may impact the discounts you receive. Moving forward, our intention is to introduce a deposit system for future orders that will apply to new customers, those with a history of late payments and/or not honouring their orders.
We regret any inconvenience this may cause and assure you that this policy will ultimately benefit both parties and improve our business relationship.
New payment account details
We would also like to inform you of a change in our payment details. From April 11th, 2023, we will be using a new bank account to receive payments. Please make a note of the new payment details, which are as follows:
Option 1: Cheque Payment
Please make all cheques payable to “SOZO PTE LTD”.
Account Number: DBS 0728145277
Option 2: Telegraphic Transfer (T/T)
Account Name: SOZO PTE LTD
Account No: 0728145277 – SGD
Bank Name: DBS BANK LTD
12 Marina Boulevard, DBS Asia Central,
Marina Bay Financial Centre Tower 3, Singapore 018982
Bank Code: 7171
Branch Code: 100
Swift Code : DBSSSGSG
Option 3: PayNow
PAYNOW ID: 200904134M277
Kindly make sure that payments are remitted to the accurate bank account and adjust your records accordingly.
When making the payment, please make sure to include the proforma invoice number as a reference. Please ensure that the full payment amount is received by us if the payment is made from a non-Singapore bank or Money Transfer Service like Money Match, WISE or Western Union.
If you have any questions or need clarifications, please contact us at preorder@sozo.sg, and we will get back to you as soon as possible. We appreciate your cooperation and continued patronage.
Sincerely,
Tuea Chun Kah
Senior Producer,
Distribution Business
SOZO Pte Ltd
